Terms of Service

2. Rules for using the Platform

The User agrees not to:

2.1. impersonate another person – an individual or a legal entity – or act on behalf of third parties without being authorized to do so;

2.2. perform actions that place a disproportionate load on the Platform’s infrastructure, related systems or networks;

2.3. access the Platform by automated means (parsers, bots, bulk export) or equivalent manual methods to copy or monitor parts of it, or bypass the Platform’s navigation structure to obtain data that is intentionally not provided through the interface;

2.4. attempt to gain access to other people’s accounts, closed functions of the Platform, or the Company’s systems and servers;

2.5. look for and exploit vulnerabilities of the Platform and related networks, or bypass the security and authentication measures in use;

2.6. collect information about other users of the Platform or disclose other people’s information (including personal data);

2.7. interfere with the operation of the Platform, with operations carried out on it, or with the use of the Platform by other persons;

2.8. conceal the source of messages sent to the Company by altering service data or sender identifiers;

2.9. use the Platform and its content for unlawful purposes or to assist unlawful activity.

4. Account, data and security

4.1. Authorization on the Platform is passwordless – by email address (one-time code) and/or via a Telegram account. The User agrees to keep access to their email and to the service accounts used for sign-in secure: whoever controls them also controls the User’s account on the Platform.

4.2. The User is responsible for actions performed on the Platform in their name as a result of the loss or disclosure of data that allows passing authorization. If unauthorized use is suspected, the User agrees to notify the Company without delay via the section “Support”.

4.3. The User may not use another user’s data without that person’s explicit consent.

4.4. If third parties gained access to the User’s Property for reasons on the User’s side, the Company is under no obligation to cancel such Property, issue a replacement or compensate its cost.

4.5. The Company is not responsible for the accuracy of the information provided by the User during authorization and when filling in forms; the User bears the risks of incorrect data.

4.6. The User agrees not to share with third parties the link with the Order status (it may contain a key, login/password or other confidential information); the Company is not responsible for the consequences of the User sharing or losing it.

4.7. The User confirms that operations with the linked payment method are performed by them personally, and is solely responsible for the safekeeping of the payment method and its details.

5. Privacy and termination of access

5.1. Privacy Policy applies to the use of the Platform, is posted on the Platform and is part of the Terms.

5.2. The Company may suspend or terminate the User’s access to the Platform: if the User violates the Terms; in case of technical failures and for the duration of maintenance; upon termination or material change of the Platform or of an individual service; at the request of authorized government bodies. The Company informs the User of the reasons for the restriction, except where non-disclosure is required by internal security and anti-fraud regulations.

5.3. Termination of access does not cancel the Company’s obligations under Orders that have already been paid: the Company delivers the paid Property or refunds the funds in the manner provided by the Offer.

6. Hierarchy of Platform documents

6.1. Special documents apply to individual services, purchases, promotions and features of the Platform: Public Offer Agreement, the Loot-coins Program Rules, promotion terms and other terms published on the Platform. All of them are part of these Terms.

6.2. In case of a conflict between the Terms and a special document applicable to a specific service or part of the Platform, the special document prevails with respect to that service. In case of a conflict between the Terms and the Privacy Policy on matters of information processing, the Policy prevails.

6.3. If any provision of the Terms or of a special document is held invalid, the remaining provisions stay valid.

6.4. If the Public Offer Agreement is held invalid in whole or in part, the following minimum terms agreed by the Parties apply to purchases already made: the Order is paid on a 100% prepayment basis; the Company’s obligations under the Order are deemed fulfilled from the moment the Order status changes to “Completed”; the Property is purchased only for personal needs not related to business activity; Property that has lost its marketable appearance and consumer properties as a result of Activation is not subject to exchange or return; the procedure for accruing and using Loot-coins is determined by the Loot-coins Program Rules.

6.5. The Company may change the range and prices of goods and services on the Platform; Platform materials about goods and services may become outdated, and the Company does not undertake to keep them up to date outside the cards of active offers.

7. Disclaimer of warranties

7.1. The Platform and its contents are provided “as is”. The Company does not guarantee error-free and uninterrupted operation of the Platform, its individual services and features, and does not promise that use of the Platform will lead to specific results. The Company is liable to the User in accordance with the laws of the Company’s country of registration, without prejudice to mandatory consumer-protection rules of the User’s country of residence, and is not liable for non-performance caused by force majeure circumstances, or for the actions of rights holders, third-party platforms and other third parties that are outside the Company’s control.

7.2. The Company may change, suspend or terminate the operation of the Platform or part of it, and carry out scheduled and unscheduled maintenance. Users are notified in advance, where possible, of long scheduled interruptions.

8. Liability

8.1. The User compensates the Company for losses caused by the User’s violation of the Terms, in the cases and amount established by law.

8.2. If there are signs that services were obtained by fraud or in violation of the rights of the Company or third parties, the procedure provided by the Offerapplies: suspension and review, and based on the results, either fulfillment or cancellation with a refund; the reason for the measures is communicated to the User, except where non-disclosure is required by internal security regulations.

8.3. The right to the delivered Property is exercised by its actual holder; the Company does not verify the identity of the person using the code and is not liable for use of the Property by third parties who gained access to it for reasons on the User’s side.

9. Support and contact

9.1. Questions, notices and claims are sent to the Company: by email support@lootaem.com or via the Telegram bot @lootaembot. Current channels are in the section “Support” on the Platform.

9.2. The Parties seek to settle disagreements through negotiations in the manner described in the Offer; contacting support is the fastest way to resolve an issue.