Loot-coins Program Rules

2. General provisions of the program

2.1. Participation in the program is free and available to authorized Users; no separate application is required – the LC balance is kept automatically.

2.2. LC are credited by the Company for the actions specified on the program page and/or in the promotion terms: for example, for paid purchases (cashback), participation in promotions, or as compensation by decision of the Company.

2.3. LC are used solely to reduce the cost of Services on the Platform as set out in clause 4. LC cannot be withdrawn, cashed out, exchanged for money, or transferred to other Users or third parties.

2.4. LC are not money or a money surrogate, electronic money, a security, or a cryptocurrency; the Loot-coins program is a marketing program for providing discounts.

2.5. LC are valid for 1 (one) year from the date they are credited; unused LC are written off when this period expires. The nearest write-offs are displayed in the Account.

2.6. LC are used only within their validity period and only for Services available for payment with LC (restrictions are specified on the Service page or in the promotion terms).

2.7. Unauthorized access by third parties to the User’s account that occurs for reasons on the User’s side does not oblige the Company to restore the LC that were written off or to credit additional LC.

2.8. The Company may determine and change the list of grounds and the amount of credits (including the cashback amount) by publishing the terms on the program page; changes do not affect LC that have already been credited.

3. Crediting LC

3.1. LC for a purchase are credited after the Order moves to the “Completed” status; the time and amount of crediting are displayed in the Account. Crediting may appear with a technical delay of up to 24 hours.

3.2. If an Order is canceled or funds are refunded for an Order, the LC credited for it are voided; if they have already been spent, the Company may reduce the balance (including to a negative value) or take the equivalent into account when calculating the refund amount.

3.3. LC credited under promotions are also governed by the terms of the relevant promotion; in case of conflict, the promotion terms prevail.

4. Using LC

4.1. When placing an Order, the User may apply available LC; the permitted share of payment with LC and other restrictions are specified on the Order checkout page.

4.2. Applied LC reduce the final cost of the Order; the remaining part is paid by the methods available on the payment page.

4.3. If an Order paid with applied LC is canceled or refunded, the applied LC are returned to the User’s balance (with the original validity period) and are available for new transactions.

4.4. The write-off of LC is confirmed by the transaction being displayed in the Account.

5. Abuse and liability

5.1. If there are signs of abuse of the program (inflating credits, using other people’s accounts, payment abuse), the Company may suspend the crediting and use of LC for review (in a manner similar to the review of Orders under Offer), void LC credited as a result of abuse, and, in case of gross violations, terminate the User’s participation in the program. The reason for the measures is communicated to the User, except where non-disclosure is required by internal security regulations. Paid Orders are fulfilled or refunded in accordance with the Offer.

5.2. The Company is liable to the User in accordance with the laws of the Company’s country of registration, without prejudice to mandatory consumer-protection rules of the User’s country of residence; the program is provided “as is”, uninterrupted operation of the software crediting mechanisms is not guaranteed – in case of technical failures, the correct balance is restored upon a request to the section “Support”.

6. Questions and claims

6.1. Questions about crediting, write-off, and the LC balance are sent to support@lootaem.com or via the section “Support”; response to balance questions – no later than 10 (ten) calendar days.

6.2. Disputes not resolved through negotiations are resolved in accordance with the laws of the Company’s country of registration, without prejudice to mandatory consumer-protection rules of the User’s country of residence.

7. Other terms

7.1. The Company may amend these Rules and the program parameters, and may suspend or terminate the program, by publishing the changes on the Platform no less than 14 (fourteen) calendar days before they take effect. LC accrued before the change keep their face value and validity period; if the program is terminated, Users are given a reasonable period (no less than 30 days) to use the remaining balance.

7.2. Continued participation in the program after the changes take effect means the User agrees to them.

7.3. If any provision of the Rules is declared invalid, the other provisions remain valid.

7.4. The Rules are a special document of the Platform and apply together with the Terms of Service and Offer (hierarchy – §6 of the Terms of Service).